YOUR POTENTIAL

10 concepts of excellence

Leadership: excellent organisations have enthusiastic leaders

Strategy: excellent organisations have a clear direction and established values, ethics and governance

People: excellent organisations enable employees to develop and fulfil their potential

Partnerships: excellent organisations develop and maintain value adding partnerships

Resources: excellent organisations manage their resources in order to support the effective operation of its processes

Processes: excellent organisations constantly introduce new or improved products and services

Customers: excellent organisations listen to their customers and exceed their expectations

Society: excellent organisations perform as responsible members of the community and society

Results: excellent organisations maintain a systematic approach to assessing and improving performance

Innovation: excellent organisations exploit new ways of doing things